IBM Maximo Service Provider
Manage contracts, services and invoicing
Improve customer satisfaction with Service Management, Contract Management and Invoicing.
The benefits of IBM Maximo Service Provider:
Improve customer satisfaction
Keep track of all customer contracts and SLA agreements
Simple, easy and accurate invoicing
Get paid quicker for your services
Direct insight into your organisation’s performance
Your challenges
Your organisation manages numerous assets for a wide variety of clients and organisations. Each client has its own SLAs, contract agreements and implementation process. This makes management of day-to-day operations complex and inefficient. Sending out the right invoices takes a lot of manual work and coordination with the client, resulting in late invoices and delayed payments. You also fail to identify and capitalise on opportunities for more turnover, because the exact scope of the contract is not clear.
This affects customer satisfaction, turnover and payment times.
IBM Maximo Service Provider
IBM Maximo Service Provider helps your organisation achieve success as a service provider. IBM Maximo Service Provider supports the entire process, from onboarding to invoicing:
Acquisition
- Easy onboarding process
- Powerful self-service applications so clients can submit their own messages and approvals
Execution
- Flexible contract and price models
- Extensive response plan library for work standardisation
- SLA monitoring
Invoicing
- Automatic invoice preparation
- Customer review
- Quick and easy insight into turnover and margin figures
Curious what we can do for each other? If so, please contact LAMA.
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