IBM Maximo Service Provider

Manage contracts, services and invoicing

Are you in the business of managing assets for clients? If so, IBM Maximo Service Provider is a real lifesaver. Improve customer satisfaction with smart management of contracts, compliance with agreed SLAs and efficient invoicing.

Improve customer satisfaction with Service Management, Contract Management and Invoicing.

Curious how we can help you?

The benefits of IBM Maximo Service Provider:

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Improve customer satisfaction

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Keep track of all customer contracts and SLA agreements

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Simple, easy and accurate invoicing

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Get paid quicker for your services

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Direct insight into your organisation’s performance

Your challenges

Your organisation manages numerous assets for a wide variety of clients and organisations. Each client has its own SLAs, contract agreements and implementation process. This makes management of day-to-day operations complex and inefficient. Sending out the right invoices takes a lot of manual work and coordination with the client, resulting in late invoices and delayed payments. You also fail to identify and capitalise on opportunities for more turnover, because the exact scope of the contract is not clear.

This affects customer satisfaction, turnover and payment times.

IBM Maximo Service Provider

IBM Maximo Service Provider helps your organisation achieve success as a service provider. IBM Maximo Service Provider supports the entire process, from onboarding to invoicing:

Acquisition

  • Easy onboarding process
  • Powerful self-service applications so clients can submit their own messages and approvals

Execution

  • Flexible contract and price models
  • Extensive response plan library for work standardisation
  • SLA monitoring

Invoicing

  • Automatic invoice preparation
  • Customer review
  • Quick and easy insight into turnover and margin figures
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Curious what we can do for each other? If so, please contact LAMA.
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Looking for an optimal partner for your asset management software?

We are ready to serve you with our in-house knowledge and experience.

Want to learn more? Please contact us at support@lama-groep.nl.

References

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